Let's be brutally honest, the goal of everyone in the flooring business is to; MAKE MONEY!
All of us want the work that the end-user sees to be the best that we can provide, but in the real world mistakes happen, defects slip thru. That leads to the inspection process. Inspections, if done wrong or biased toward a special interest of the
commissioning party, affects your reputation and removes potential future customers.
TAKE CHARGE! TAKE CONTROL!
Retailers; do not trust strangers with your reputation and the continuing success you have worked so hard to establish.
Instead of approaching complaints as problems to be handed off to the manufacturers, take control and use the
complaint as a learning tool to prevent future complaints. However, more importantly, use a complaint to demonstrate to your
customers how professionally you solve problems, making complaints into a marketing tool to promote your business.
Each year your customers save their money to buy new flooring to improve the value and appearance of their home. However, sometimes the desired results are not satisfactory. The consumer files a complaint with you,the retailer who files a complaint with the manufacturer. The manufacturer sends an email or fax to a person that is a “mill inspector” who does several
inspections a day on a route. The mill inspector’s job is simple, “determine if the claim is manufacturing related or not”. The mill inspector is there to represent the manufacturer in your claim. He is not there to tell you who or what caused your problem
.
YOU NEED SOMEONE TO REPRESENT
YOUR INTERESTS!
Instead of turning over control of your business to strangers in a claims office and to route mill inspectors, take control of your business. An experienced inspector you hire direct can not only tell you the cause of the problem but also help you understand the cause and effect to prevent future problems. The mill inspector is there to determine if it is a manufacturer’s problem or not. He is not there to help you and your customer understand or even explain the problem. His job is to identify manufacturing defects by “industry standards and publications”. To do several inspections a day at “mill rates” the inspector cannot allocate more than a few minutes per claim each day. Your customers, who entrust their hard earned money and the value of their home to your capable hands, deserve more than a fifteen minute inspection. Take control of your business, hire the inspector directly to show your customers that you care.
CONTACT PRO INSPECTION NOW!!
rgfloor@sssnet.com
330 844 1405